trackerm
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![[*]](./images/corporate/default_icon.gif) posted on 18-5-09 at 08:20 PM |
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what you dont like most about leak detection
Had a customer today (well it was the "maid") follow me around the pool today. The home owner was not at home and was hung up that the leak being
in the light niche becasue the company who opened the pool said it could be there (they dont do leak detection) the leak ended up being a hold in the
deep end of the pool. The homeowner directed the maid to watch me as I performed my inspection. When I was done with one light she was standing over
the next one pointing down to it as if she was directing a 747 on a instrument landing system on the glide slope. She never left the side of the pool
the entire time I was in it. When I was done the maid handed me the phone and the customer was asking me what I used as a patch. When I handed the
phone back to the maid the home owner asked her what brand of adhesive I used on the patch. The maid picked up the container in my tool box and read
her the label off the can. I only could possibly think that she wanted fries with that. Best thing about this is they watch you like a hawk and
have no idea what it is that you are doing.
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simplybluepools
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| posted on 20-5-09 at 05:28 PM |
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That is not right for the maid or the homeowner to play with your tools or materials. I have people ask me all the time where I get my tools,
supplies, or even knowledge and I do not feel that is right either. But it is funny the homeowner is despirate enough to have the maid look at the
materials so they think they will purchase it for future repairs. But I would have made it a point to tell them they cant find the leaks without the
machine.
I know that sounds mean but I'm not trying to give away work either.
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pooltech1
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| posted on 21-5-09 at 03:38 PM |
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A word to the wise... I have had a "bird dogger" pool man on a job with me in Beverly Hills. I had to dive the pool to abandon the main drain and
was underwater for a while. On the next job of the day some of my plugs had "mysteriously" disappeared. All I can say is that if you can't keep an
eye on your equip. and there are circumstances where anyone can pilfer your tools, be careful!!!
Happy Hunting
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brrscuba
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Mood: Underwater!
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| posted on 25-5-09 at 02:20 PM |
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Customers who LIE, claiming the pool is clean and ready or overstating the loss to try to get faster service. Had one last week: "The pool is half
empty" actual loss 3 inches, owner had taken the glued in place front plug from the skimmer.
Bruce
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trackerm
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| posted on 25-5-09 at 06:01 PM |
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Yeah, I agree, that is probably the best one. Their version of clean is a lot different than mine. Oh yeah, there is only a few leaves in the bottom
of the pool. I get there and half a california redwood is it in.
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pooldoc
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| posted on 2-7-09 at 07:35 PM |
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I hate the pool owner/operator who already knows more about leak detection than I. Many say to me "why do I need to refill the pool? The leak is
stopped just look above the waterline." That sort of stuff. You can have a hard time convincing some of them that you must have water over the leak
for it to leak and be seen. One friend said a customer accused him of using his syringe and needle to make holes in his vinyl. He then showed the
customer the "non-sharps" needle, got out of the pool and left.
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trackerm
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| posted on 13-8-09 at 09:51 AM |
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Had a customer claim that I broke their light. Stated it was working before I removed it to check the light niche. I removed the light for them after
explaining to them it was FILLED with water and should not be. Now, as standard practice. If there is a light in the pool I have them turn it on
before I check for leak. Did a pool last week and told the customer to turn on the light for me and refused. I told them I would not enter the pool
until they turned the light on. And when they did the light did not work. They in turn attempted to place blame on the liner company who installed the
liner three months ago. Some people, what joy
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pooltech1
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| posted on 14-8-09 at 05:12 PM |
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Well said Track. I have a friggin novel of disclaimers on my invoices trying to cover my backside. Most have been hard lessons but good learning
experiences. My favorite one is people calling us to find a leak, then accusing us of creating a leak by pressure testing!!! I mean give me a break.
Working in Beverly Hills is such a nightmare, theese people have a lot of money because they pinch every penny and will fight tooth and nail over the
cost, demo, repairs... you name it. Just gives you a warm and fuzzy feeling inside!
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trackerm
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| posted on 14-8-09 at 06:49 PM |
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Or explaining to people who are convinced they have a leak that the liner is not leaking. After all, they are the leak detection experts, i forgot I
dont know anything about it. Then people will argue with you how they dont think they should have to pay because I did not find a leak. I explain it
to them itslike going to you doctor and he finds nothing wrong with you. You get your hand x rayed and the bone is not broken, you still have to pay
for the x ray even when then found nothing wrong. Then they give me the deer in the headlight look and I get paid. LOL
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